Privacy Policy

Your information is private

DPV Health will keep your name and contact details on your consumer record. Other details such as your care / case plan and information about the services you receive are recorded each time you visit.

Why do we collect your information?

The information we collect helps us to keep up-to‑date details about your needs, so we can care for you in the best possible way.

Who else sees your information?

Your information can only be seen by the professionals in this service involved in your care. We also use the information to better manage and plan this service. Otherwise, we only release information about you if you agree or if required by law, such as in a medical emergency.

What say do you have in what happens to your information?

You have a say in what happens to your information. We rely on the information you give us to help provide the right care for you. If you decide not to share some of your information or restrict access to your consumer record, this is your right, but it may affect our ability to provide you with the best possible services. Talk to us if you wish to change or cancel your consent.

How will your information be protected?

We are committed to protecting the confidentiality of your record. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely.

Can you access your information?

Yes, you have a right to request access to your information and to ask for it to be corrected if necessary.

Terms, conditions and protection of your privacy when using this web-site

This Privacy Policy governs the manner in which DPV Health collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.dpvhealth.org.au website (“Site”). This privacy policy applies to the Site and all services offered by DPV Health.

We respect your privacy

DPV Health respects your right to privacy and this policy sets out how we collect and treat your personal information which is the information we hold which about you.

Personal information

We may collect personal identification information from you in a variety of ways including:  when you visit our website; fill out a form; respond to a survey; subscribe to our newsletters; contact us in person or via telephone and when you engage with us in connection with other activities such as service provision and other features or resources we make available to you as a User of this website. You may also visit our website as an anonymous user.

We will collect personal identification information from you only if you voluntarily submit such information to us. You may always refuse to supply personal identification information but this may prevent you from engaging in certain Site related activities such as receiving feedback to an enquiry.

Information we may collect:

1. Your full name
2. Your address and contact details such as email address, home, fax, mobile phone number and your preferences as to whether we may contact you on those numbers
3. Demographic information such as your language preferences
4. Health information
5. Information about which of our services you use
6. Information about what enquiries you have made
7. Communications between you and DPV Health (or with your authorised representatives such as a carer, parent or guardian)

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, the Internet service provider utilised and other similar information.  This helps DPV improve the usability of our web-site for our Users.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

DPV Health collects and uses Users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service and requests and support needs.  We may also notify you of DPV services that may be of interest to you.

To personalise user experience

We may use de-identified information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To send periodic emails

The email address Users provide will only be used to send them information and updates that they have authorised us to do so. It may also be used to respond to their inquiries, and/or other requests or questions. If User decide to opt-in to our newsletter mailing list, they will receive emails that may include company news, updates, service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information that you have provided to us. We do not disclose your personal information to any overseas entities or other third parties unless you specifically authorise us to do so.

Third party websites

Users may find content on our Site that links to the sites and services of our partners and other third parties including healthcare providers or government bodies. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Changes to this privacy policy

DPV Health has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Access to your personal information

You may access and update your personal information at any time.  Refer to the following page on this website for further information:

https://www.dpvhealth.org.au/rights-responsibilities/

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service (this document). If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Policy, the practices of this site, or your dealings with this site, please contact us at:  feedback@dpvhealth.org.au